Terms and Conditions

General Conditions of Use

By accessing or using this website you are subject to the terms and conditions of use of this website. LBR Store is specialized in the manufacture and sale of fashion accessories. LBR Store sells its products over the internet.

The present General Conditions are presented in order to define the sales conditions between LBR Store and its clients. Becomes a client under the present

General Conditions, anyone who orders from the LBR Store website, whether a private or business client.

LBR Store reserves the right to alter without prior notice the conditions of use or other regulations published on the website. Therefore, you must regularly consult the conditions of use since the continued use of the website presupposes the unreserved acceptance of the changes made to them and the submission to the most recent version.

The version of the present regulation has a precise date, orders are thus managed by the General Conditions in use and therefore in force on the date of the order.

After the customer validates his or her order, it automatically brings about the express acceptance of the present General Conditions of Sale.

The purchase by email, telephone, or in the physical space, also implies the acceptance of the present conditions. These can be directly read on our website. They can also be sent by email, or by post if the customer requests it.

Intellectual Property

The user is not authorised to store, copy, reproduce, alter, distribute, sell or in any way make accessible to third parties the information to which he or she has access in the context of this use, except for exclusively private purposes and free of charge.

The User is solely and exclusively responsible for the improper use of the information to which they have access under the present site.

The user acknowledges the intellectual property rights of LBR Store over the contents of the site which do not originate from third parties, as such

identified, including the graphic design of the page, texts, images, graphics, logos, domains and brands, the user not being authorized to reproduce, copy, alter, divulge or perform any act that, under the terms of the applicable legislation would constitute an infringement of the rights held by LBR Store.

Any fraudulent use of these rights constitutes an offence of counterfeiting, sanctioned by the Intellectual Property Code.

The user is liable for any cost, expense, damage or loss of whatever nature incurred by LBR Store due to the user's breach of these "Terms and Conditions".

In the event of litigation, the competent court is that of the District of Lisbon, with express renunciation of any other.

Dispute resolution platform

Under the Terms of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online consumer dispute resolution (ODR Regulation), we inform you that there is the dispute resolution platform where consumers and traders can register their complaints and track their progress.

The European Commission wants to boost confidence in online shopping. You can consult the platform via the link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PT

Applicable conditions

These General Sales Conditions are applicable to the sale of the product(s) displayed on the LBR Store website on the day the order is validated. They are applicable whether the order is made by internet, email, telephone, regular mail or in our physical shop.

Products

LBR Store strives to present in the best way, the essential characteristics of the products.

For confirmation of technical data, please contact our customer service or send an email. The products offered are in compliance with the European legislation in force and the standards applicable in the European Economic Community.

All prices include VAT (where applicable) at the prevailing rate.

All prices quoted are correct except for data entry errors.

If an order is placed for an article whose price is wrong we reserve the right to cancel the order and refund the amount paid. LBR Store can modify prices without notice

previous.

The VAT rate of 23% is included in all prices.

VAT applies to all completed sales.

The invoice accompanies the goods and confirms settlement of VAT.

Product availability

Our product offers and prices are valid while stocks last.

visible on our website and within the limit of available stock.

Product images

The images on this site are purely illustrative. If you are not sure of the item you are looking for, please contact our customer service. Please check all information before placing your order, as returns for technical reasons are the sole responsibility of the customer.

Orders

When the customer places his order through the website, he must fill in the form shown. Before validating the order you should reread the form to confirm the data. LBR Store is not responsible for e-mail sending errors or order sending errors due to badly filled forms.

Order Confirmation

The order confirmation is sent to the customer by e-mail, provided that the e-mail address indicated does not present any error.

Secure payment

LBR Store owns the product(s) until full payment by the customer.

The order is considered placed and confirmed after full payment. LBR Store reserves the right to refuse an order.

Payment method

The customer can pay using the following payment methods: Multibanco (using our reference), MBWAY, Credit Card or Pay Pal.

Lack of payment

LBR Store reserves the right to refuse delivery or the order of a customer who has not paid the total amount of the product ordered. All payments must be made within 1 working day after the order is placed. After this deadline the order can be cancelled.

Invoice

The order form made by the customer does not serve as an invoice. Whatever the type of order and payment method, the customer will only receive the invoice together with the goods at the time of delivery.

LBR Store keeps a digital copy of each invoice.

Anti-fraud control

All kinds of abusive card counterfeiting will be liable to immediate legal action.

Sending

Orders are confirmed and processed by us after the successful receipt of payment. After this confirmation the following procedures take place:

Orders with national or international delivery are shipped via CTT.

Orders are processed on Portuguese national calendar working days. Orders confirmed and received by 12:00 GMT are generally dispatched the same day via registered CTT. When processed after this time, they are dispatched the next working day. Shoe orders can take between 1 to 15 days to be processed via ctt express.

After the order is dispatched, the delivery time is normally :

Mainland Portugal: 1 - 3 working days

Madeira: 3 - 5 working days

Azores: 3 - 8 working days

International: 3 - 10 working days

All orders outside the European Community are subject to customs supervision. Although infrequent, it may result in the application of a customs duty, the payment of which is the sole responsibility of the customer.

Shipping costs

Portugal: 4,90€

European Community: EUR 10.00

Outside the European Community: EUR 15.00

Free delivery on national orders of 50 euros or more, and on

international orders worth £75 or more

Order tracking

You can track your order on the CTT website, through a code that will be sent to you by e-mail when it is shipped. If the order is returned due to the customer's responsibility, a new shipping cost will have to be paid.

Packaging

The products to be dispatched are packed and conditioned so that they arrive at the place of delivery in perfect condition, always bearing in mind customer satisfaction.

Receipt of order

We recommend that all delivered orders should be subject to verification and control, and that the customer should make any notes about the state of the package in the respective registry. Without the proper notes from the customer the order cannot be the object of a complaint to LBR Store.

The verification of the product's status is considered to have been carried out once the registration is signed.

Order content error

Upon receipt of the order by the customer, the latter must indicate through our hotline, or e-mail, the complaint of non-compliance of the product(s), indicating the reference, the invoice number and the reason for dissatisfaction.

Claims of non-conformity must be made within a maximum of 24 hours after the order is delivered. Complaints that are not made according to the above rules and within the indicated deadlines will not be accepted by LBR Store.

Transport damage

LBR Store will be responsible for the return postage and shipping costs if the order has been damaged during transport. In this situation the exchange will have to be made for the same article. If you wish to exchange for a different article, the return and new shipment costs will be the client's responsibility.

The packaging used for the products dispatched, regardless of the brand of the article purchased, is a standard LBR store packaging with self-adhesive labels in the opening area, which guarantees inviolability until the destination. When receiving a product, the USER tacitly attests that the package is sealed.

If the package is violated/opened or in bad conditions the USER must refuse to receive it under penalty of not being able to claim later on that non-conformity, and must immediately inform LBR store through the email info@lbr-store.com or the customer support line, reporting the number of his order and the description of the defect detected.

Exchanges and Returns

You can exchange/return a product within 15 days of receiving it.

To make an exchange/return, you must send an e-mail to info@lbr-store.com, with your identification, reason, order number and product reference(s).

Exchanges/returns are free if the reason is LBR Store's responsibility (example: defective or damaged products). If the reason for the exchange/return is associated to a change of mind or a mistake when submitting the order, the shipping cost will be discounted from the total amount of the refund.

When the exchange/return of the order is the responsibility of the customer, all costs of shipping and returning the order will be borne by the customer.

We will not refund shipping costs if, in a multi-product order, only one or a few products are returned/exchanged.

In case of exchange/return, LBR store will refund the paid amounts, by bank transfer, within 15 days after receiving the returned items.

The articles should be returned in their original packaging, without signs of use, in perfect condition, accompanied by the order number and should be sent to the following address: Rua Padre José Poças Ribeiro Lote 35 R/C Dtº 2005-334 Santarém.

After reception of the returned article, LBR store will proceed to schedule the reimbursement operation, for which we ask you to send us your IBAN.

In case of return and if there is a delivery tax offer applied in the order, the offer will be cancelled and its value will be discounted in the amount to be returned.

The exchange or refund will be refused whenever the return does not comply with the rules described.

Termination of contract

If for any reason you are not satisfied with an LBR Store product you can return it and ask for a payment refund. The return must take place within a maximum of 15 days after the order's reception date.

You must communicate through our email info@lbr-store.com with the order number, description or reference of the product you wish to return.

Returns, cancellations or refunds do not apply to personalised goods, which is provided for by law: "Supply of goods

produced or ordered according to consumer specifications or obviously personalized cannot be returned."

Return times may exceptionally and temporarily be modified in promotional periods.

The transport costs arising from the return or dissatisfaction are borne by the customer.

Information regarding the consumer's right to withdraw from the contract (private customer) is described in Decree-Law no. 143/2001 and the

Decree-Law No. 82/2008.

Regarding the right to terminate the contract by Companies, Institutions, Liberal Professionals and Sole proprietors, the general law of the Portuguese Civil Code, as set out in Decree-Law 67/2003, applies.

Warranty

All items are covered by a 2-year contractual guarantee, without prejudice to the legal guarantee which also applies to any lack of conformity caused by packaging (see Shipping - Damage in transit)

The warranty does not cover damage caused by daily use or excessive use. The guarantee normally loses its effect when repairs have been carried out by third parties and not authorized by LBR-Store.

The use of technology is more transparent. With the new General Data Protection Regulation coming into force on 25 May 2018, businesses will have more responsibilities in handling the personal data of their customers and users of their websites, Apps and other digital platforms on which they are present.

At LBR-store, we reaffirm an important responsibility and commitment to the respect for your privacy and the protection of your personal data.

The data provided is protected and will never be made available to third parties.

What is personal data and what information do we collect?

We collect your identification and contact details such as: name, tax identification number (TIN), age, date of birth, telephone number, email address, address, payment details, electronic identifiers (credentials

digital login), etc

In the relationship with LBR-store we also collect the history of products and services you have searched, purchased or subscribed as well as tastes, interests and preferences, during your experience on our website.

We may also collect other information about your experience on our site that contributes to the improvement of our service.

Who processes the data collected?

The entity responsible for the processing of the data collected is Life Builds Roots, Lda

For what purpose is the collected data used?

LBR store guarantees that your personal data is processed only for the purposes communicated to you, not being used for any other purpose. Therefore, we process your personal data to guarantee the quality of the service we provide and to better respond to your needs. Some examples of purposes for which we may

use your data are:

For customer management: process orders, notify you of important changes to site features, notify you of your order status.

Direct marketing: We may also periodically send you (by e-mail or post) information about products and services, campaigns, promotions and special offers.

If you do not wish to be contacted for these purposes, you may exercise your right to object or right of erasure and cancel in the following ways:

- You can unsubscribe from the newsletter in your personal account.

The newsletters you receive in your email have an unsubscribe link.

- If you wish to verify the data you have provided to LBR-Store, you can do so by e-mail or by contacting customer service. We will ask you for a proof of your identity before we reveal the information. This proof could be your e-mail address and password from your registration on our site.

You must keep this information secure as it is your responsibility if any action or request is made through your account.

We recommend that you do not save your password in your browser, as someone else with access to your computer can view and use your personal information.

- You may expressly request to delete your data once the time necessary for LBR-Store to carry out the purpose for which it was collected has elapsed.

After this retention period, LBR-store will permanently delete your data.

When fulfilling your order, it is possible that your data, such as address and postcode, may be disclosed for the purposes of fraud prevention and detection.

Cookies Policy

Like most large websites, in order for our site to work

correctly, we punctually install on your computer or mobile device small

files called cookies or connection logs.

What are cookies?

A cookie is a small text file that the website installs on your computer or mobile device when you visit it. These files allow the website to "remember" your actions and preferences for a certain period of time, namely your username, chosen language, display settings, etc. This is why when you scroll through the pages of a website or return to a site you have already visited, you do not, in principle, have to re-enter your preferences.

Site functionality

The sharing function is used on social networks by visitors to recommend their visit to our website and share content Cookies store information about how visitors use this function, not on an individual level, so that the website can be improved If you do not accept cookies, no information will be collected.

For some functions integrated into our website, we use external suppliers, for example when you visit pages with videos or Youtube links. These videos or links (and any content from external providers) may contain cookies from these external providers, so you should consult their cookie policy.

What cookies do we use?

This website uses Google Analytics which uses cookies. These cookies store information about how users navigate the website, including the number of pages they visit, where they come from and the number of visits to improve the website and ensure a good user experience. If you do not accept cookies, no information is stored.

How to reject cookies?

We do not use cookies to collect visitors' identity information.

However, you can choose to reject or block sets of cookies set by {yourwebsite} by modifying your browser settings - see "help function" in your browser for more details. Please note that most browsers automatically accept cookies, so if you do not wish cookies to be used, you will need to disable or block cookies.

For information on how to use cookies in mobile device browsers and for details of how to reject these cookies, please consult your device's manual.